Trident Logic Systems ("Company," "we," "us," or "our") operates trident-logic.com and provides AI implementation consulting services to small businesses and healthcare practices. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.
If you have questions about this policy, contact us at the information provided at the bottom of this page.
When you interact with Trident Logic Systems, you may provide us with:
| Data Type | When Collected | Why We Collect It |
|---|---|---|
| Full name | Purchase, intake form | To address you personally and deliver your assessment |
| Email address | Purchase, intake form | To deliver your report, send confirmations, and follow up |
| Phone number | Intake form, booking | For our voice agent intake call and SMS reminders |
| Business name and type | Intake form | To customize your assessment to your industry |
| Revenue range and team size | Intake form | To calibrate recommendations to your business size |
| Business operations information | Intake interview | Core input for generating your AI assessment report |
| Current software and tools used | Intake interview | To identify integration opportunities and avoid redundant recommendations |
| Payment information | Purchase | To process payment — handled entirely by Stripe, not stored by us |
When you visit our website, we may automatically collect:
This information is collected through standard web analytics tools and is used in aggregate to understand how visitors use our site. It is not linked to your personal identity.
Our AI assessment process involves an automated voice interview conducted by an AI agent. This interview is recorded and transcribed for the purpose of generating your assessment report. By booking an assessment and completing the intake interview, you consent to this recording and transcription.
Recordings are retained only as long as necessary to deliver your report and are deleted within 90 days of report delivery unless you request earlier deletion.
We use your information solely for the following purposes:
We do not use your personal information for advertising, profiling, or any purpose beyond delivering the services you purchased.
To deliver our services, we use the following third-party tools. Each processes some portion of your data:
| Service | Purpose | Data Shared | Their Privacy Policy |
|---|---|---|---|
| Stripe | Payment processing | Name, email, payment details | stripe.com/privacy |
| Anthropic (Claude API) | AI report generation | Interview transcript (no identifying info where possible) | anthropic.com/privacy |
| Voice AI Agent (VAPI / Bland.ai) | Intake interview | Phone number, interview recording | vapi.ai/privacy or bland.ai/privacy |
| Calendly | Call scheduling | Name, email, selected time | calendly.com/privacy |
| GoHighLevel (if applicable) | CRM and automations | Name, email, phone, business info | gohighlevel.com/privacy |
| Cloudflare | Website hosting and security | IP address, browsing data | cloudflare.com/privacypolicy |
We select third-party tools carefully and only work with services that have reasonable data protection practices. We do not authorize any third party to use your data for their own marketing or advertising purposes.
We retain your information for the following periods:
You may request earlier deletion of your data at any time by contacting us (see Section 9). We will comply within 30 days except where retention is required by law.
We take reasonable measures to protect your information including:
No method of transmission over the internet or electronic storage is 100% secure. While we use commercially reasonable efforts to protect your data, we cannot guarantee absolute security.
Depending on your location, you may have the following rights regarding your personal data:
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
To exercise your CCPA rights, contact us at the information below. We will respond within 45 days.
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority. Our lawful basis for processing your data is performance of a contract (delivering the services you purchased).
Our website may use cookies and similar tracking technologies for:
We do not use advertising cookies or cross-site tracking cookies. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
Our services are intended for business owners and professionals. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected data from a minor, we will delete it promptly.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time. We will post the updated policy on our website with a new effective date. For significant changes, we will make reasonable efforts to notify active clients by email. Your continued use of our services after any changes constitutes acceptance of the updated policy.
For any privacy-related questions, data access requests, deletion requests, or concerns:
Trident Logic Systems
Website: trident-logic.com
Email: storm@trident-logic.com
We will respond to all privacy requests within 30 days.