Terms of Service

1. Agreement to Terms

By accessing our website at trident-logic.com, purchasing an AI Assessment, or engaging any service offered by Trident Logic Systems ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.

These Terms apply to all visitors, clients, and others who access or use our services. By completing a purchase, you confirm that you have read, understood, and agree to be bound by these Terms.

2. Description of Services

Trident Logic Systems provides AI implementation consulting services to small businesses and healthcare practices, including but not limited to:

• AI Assessment ($1,000): A structured discovery process consisting of an AI-conducted intake interview, analysis of your business operations, and delivery of a custom AI implementation roadmap within 48 hours of your completed intake.
• Done-With-You (DWY) Implementation: Guided AI implementation support over a defined engagement period.
• Done-For-You (DFY) Buildout: Full AI infrastructure buildout performed by Trident Logic Systems on behalf of the client.
• Monthly Retainer: Ongoing AI optimization, tool management, and strategic support on a month-to-month basis.

The specific scope, deliverables, and timeline for each service are as described on our website or in a separate written agreement between you and Trident Logic Systems.

3. AI Assessment — Specific Terms

3.1 What Is Included

The AI Assessment includes: a pre-assessment intake process, an AI-conducted discovery interview (approximately 15–45 minutes), analysis of your responses, and a written assessment report delivered within 48 hours of your completed intake. The report will identify AI opportunities, specific tool recommendations, estimated costs, projected ROI, and an implementation roadmap.

3.2 Client Responsibilities

To receive the full value of your assessment, you agree to:

• Complete the intake interview honestly and thoroughly
• Provide accurate information about your business operations, team size, and revenue
• Make yourself available for a follow-up call if requested
• Review the delivered report within 14 days of receipt

3.3 Delivery Timeline

We commit to delivering your assessment report within 48 hours of your completed intake interview. If we are unable to meet this timeline due to circumstances within our control, we will notify you promptly and provide a revised delivery date.

3.4 Money-Back Guarantee

This guarantee does not apply if: (a) you decline to complete the intake interview, (b) you provide materially inaccurate information, or (c) you have previously received an assessment from Trident Logic Systems for the same business.

4. Payment Terms

4.1 Pricing

All prices are listed in US dollars. Prices are subject to change at any time, but changes will not affect purchases already completed.

4.2 Payment Processing

Payments are processed securely through Stripe. By making a purchase, you agree to Stripe's Terms of Service and Privacy Policy. Trident Logic Systems does not store your payment card information.

4.3 Refund Policy

Outside of the Money-Back Guarantee described in Section 3.4, all sales are final. No refunds will be issued for assessments where the intake interview has been completed and the report has been delivered. For DWY, DFY, and retainer services, refund terms will be specified in the applicable service agreement.

5. Intellectual Property

5.1 Your Assessment Report

The assessment report delivered to you is your property. You may use it for your personal business purposes, share it with your team, and implement its recommendations freely.

5.2 Our Methodology

The assessment methodology, frameworks, processes, prompts, automation systems, and templates used by Trident Logic Systems remain the exclusive intellectual property of Trident Logic Systems. You may not reproduce, resell, license, or distribute our methodology without prior written permission.

5.3 Website Content

All content on trident-logic.com, including text, graphics, logos, and design elements, is owned by or licensed to Trident Logic Systems and protected by applicable intellectual property laws.

6. Disclaimers and Limitations

6.1 Not Professional Advice

6.2 No Guarantee of Results

We provide recommendations based on the information you share with us and our analysis of your business operations. However, we make no guarantee of specific outcomes, revenue increases, cost savings, or time savings. Results depend entirely on your implementation, market conditions, and factors outside our control.

6.3 ROI Projections

Any ROI projections included in your assessment report are estimates based on industry research and the information you provided. They are not guarantees of actual results. Actual results may vary significantly.

6.4 Third-Party Tools

Our assessments may recommend third-party AI tools and software. Trident Logic Systems is not affiliated with, endorsed by, or responsible for any third-party tools we recommend. We are not liable for the performance, pricing changes, availability, or any outcomes resulting from your use of recommended tools. Always review the terms and privacy policies of any third-party tools before using them.

6.5 Healthcare Clients

For healthcare practice clients: while we strive to recommend HIPAA-compliant tools, Trident Logic Systems is not a HIPAA compliance officer and does not provide HIPAA compliance legal advice. It is your responsibility to verify that any tools you implement meet your specific compliance requirements. Consult a qualified healthcare compliance attorney before implementing any AI tools in your practice.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Trident Logic Systems and its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, revenue, goodwill, or business opportunities, arising out of or related to your use of our services.

Our total liability to you for any claims arising from our services shall not exceed the amount you paid to Trident Logic Systems in the 12 months preceding the claim.

8. Confidentiality

We treat all information you share with us as confidential. We will not sell, share, or disclose your business information, financial details, or assessment results to third parties, except as required to deliver our services (such as processing through our AI systems) or as required by law. See our Privacy Policy for full details on how we handle your data.

9. Client Conduct

You agree not to:

• Provide false or misleading information during the assessment process
• Attempt to reverse-engineer, copy, or replicate our assessment methodology or automation systems
• Use our services for any unlawful purpose
• Resell or sublicense our assessment reports or methodology without written permission
• Harass, threaten, or abuse our team members

10. Testimonials and Case Studies

By providing a testimonial, review, or participating in a case study, you grant Trident Logic Systems a non-exclusive, royalty-free license to use your feedback, business name, and general results (without disclosing confidential financial specifics) for marketing purposes. You may withdraw this permission at any time by contacting us in writing.

11. Modifications to Terms

We reserve the right to update these Terms at any time. We will post the updated Terms on our website with a new effective date. Your continued use of our services after any changes constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which Trident Logic Systems is registered, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration or in the courts of competent jurisdiction in that state.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreement, constitute the entire agreement between you and Trident Logic Systems regarding our services and supersede all prior communications and proposals.